FAQs

Got Questions? We’ve Got Answers

Find everything you need to know about XYRA products, orders, and usage.

Orders & Shipping

How long does delivery take?

Orders are typically delivered within 5–7 business days. Delivery time may vary depending on your shipping address and possible delays from the delivery partner.

Do you offer Cash on Delivery (COD)?

No, we currently do not offer Cash on Delivery. All orders must be prepaid.

How can I track my order?

Once your order is shipped, tracking details will be shared via SMS or email, or you can track through the website, so you can monitor the delivery status.

Returns & Support

Do you offer returns or replacements?

Yes, if you receive a damaged or incorrect product, please contact us within the specified time. We will assist you with a replacement or resolution. To know more about returns, please check our Return & Refund Policies

How can I contact XYRA?

You can reach us through our website contact form, WhatsApp support, or social media channels. Our team is always ready to help.

Products & Usage

What products does XYRA offer?

XYRA offers a range of home care, fabric care, and personal care products, including fabric perfume sprays, ironing starch sprays, floor & surface cleaners, stain removers, and handmade soap designed for everyday use.

Are XYRA products safe to use?

Yes, our products are carefully formulated to deliver effective performance while being safe for regular use when used as directed.

How do I use concentrated cleaners?

Dilute the recommended quantity with water before use. This ensures effective cleaning, better coverage, and economical usage.

Can I use these products on all surfaces?

Most XYRA products are suitable for multiple surfaces such as tiles, marble, granite, and kitchen areas. However, we recommend testing on a small area before full application.

Do your products leave any residue?

No, our formulas are designed to leave surfaces clean, smooth, and residue-free.

Is your handmade soap suitable for all skin types?

Yes, our handmade soaps are designed to be gentle and suitable for most skin types. However, if you have sensitive skin, we recommend doing a patch test before regular use.

How do I use the fabric conditioner / fabric perfume spray?

Spray directly onto clothes, curtains, or fabrics from a short distance. Allow it to dry naturally. It can be used after ironing or anytime you want to refresh your fabrics with a long-lasting fragrance.

How do I use the starch spray for ironing?

Spray evenly on slightly damp or dry clothes before ironing. Then iron as usual for a crisp, smooth, and wrinkle-free finish. Use more spray for a stiffer finish if required.

What is the difference between Tap Cleaner and Oxalic Stain Remover?

Tap Cleaner is designed for regular cleaning of taps and fixtures to remove water stains, spots, and maintain shine.
Oxalic Stain Remover is a stronger solution used for tough stains like rust, limescale, and hard water deposits on tiles, sinks, and bathroom surfaces.

About XYRA

Where can I buy XYRA products?

You can purchase XYRA products directly from our website and also on marketplaces like Amazon.

What makes XYRA different?

XYRA focuses on creating high-performance, easy-to-use products that combine quality, freshness, and everyday convenience designed for modern lifestyles.

Still have questions?

Feel free to reach out to us anytime we’re here to make your experience smooth and hassle-free.